Contract Terms and Conditions
Booking Terms and Conditions
Your contract is with Carol Cadman (“we”, “us” and “our” in these Booking Conditions) for the property known as WHITE ROSE HOLIDAY HOME, PLOT GW18, GOOSEWOOD HOLIDAY PARK, CARR LANE, SUTTON ON THE FOREST, YORK, YO61 1ET (“the Property”). References to “you” or “your” are references to the person making the booking and all members of the holiday party.
These Booking Conditions form the basis of your contract with us so please read them carefully. Nothing in these Booking Conditions affects your normal statutory rights.
- Making your booking
Please note that the Initial Deposit is only refundable if you cancel your booking within seven days of receiving our written confirmation of your booking.
Your booking is made as a consumer for the purpose of a holiday and you acknowledge that no liability can be accepted for any business losses howsoever suffered or incurred by you.
Once the Initial Deposit has been received and accepted by us, we will email you confirmation. The contract between us will only be formed when we send you our email confirmation and is subject to these terms and conditions. We reserve the right to refuse any booking prior to the issue of our email confirmation. If we do this we will promptly refund any money you have paid to us.
You should carefully check the details of our email confirmation and inform us immediately of any errors or omissions.
- Paying for your booking
You are required to send to us your payment for the balance of the Rental at least 6 weeks prior to the Arrival Date as set out in our email confirmation. If you fail to make a payment due to us in full and on time we may treat your booking as cancelled by you.
We will hold the Security Deposit (if charged) to be applied against the reasonable cleaning and/or replacement of the property, furnishings, fixtures and fittings. We will return the Security Deposit to you within 14 days of the return of the keys to us, less any deductions in accordance with the conditions listed above.
- If you cancel or amend your booking
You will be required to confirm your cancellation by email to firstname.lastname@example.org A cancellation will not take effect until we receive written confirmation from you.
If you cancel the booking then the following applies:
You will receive a 100% refund of the rental (excluding any booking fee but including cleaning fees) if you cancel at least 30 days before arrival date. Any booking fee that was charged is non-refundable for every cancellation.
If the balance payment is not received at least two days before the holiday starts, the booking will be automatically cancelled.
All holidays booked as Self-Catering accommodation are deemed to be legally binding contracts. We strongly advise you to ensure you have adequate travel insurance in place to cover holiday cancellation costs. This should be purchased as soon as possible after the booking has been confirmed.
4. If we cancel or amend your booking
We would not expect to have to make any changes to your booking, but sometimes problems occur and we do have to make alterations or, very occasionally cancel bookings. This may be due to instances beyond our control (e.g. fire, flooding of the property, property damage, breakdown of major heating appliance, sale or withdrawal of the property by us for any reason etc)
If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your booking and, if it is necessary to cancel your booking, we will refund the balance of any money you have paid us. We shall not be liable for any loss, expense inconvenience or otherwise, resulting in such unavailability and you will not have any claim against us. We strongly suggest therefore that you have taken out your own holiday insurance to cover against cancellation.
4a Force Majeure
We cannot accept any liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by circumstances amounting to Force Majeure.
Force Majeure is any event which we could not avoid. Such events may include a pandemic, war or threat of war, civil strife, natural or nuclear disaster, industrial dispute, terrorism, adverse weather conditions, unforeseen local building or roadworks, unavoidable technical problems with transport, closure or congestion of airports, cancellations of schedule by scheduled airlines and all similar circumstances beyond our control.
We strongly advise you to ensure you have adequate holiday/travel insurance in place to cover holiday cancellation costs. This should be purchased as soon as possible after the booking has been confirmed.
CANCELLATION POLICY - Our usual cancellation policy is now extended to include a full refund if you are unable to travel due to Government restrictions (lockdown, tier system, mixing of households). Guests should purchase their own travel insurance to cover cancellation in the event of someone catching Covid or having to self-isolate.A quick search of Google will show insurance companies that now offer this.
- Your accommodation
You can arrive at your accommodation between 15:00 hours and 20.00 hours on the Arrival Date of your holiday and you must leave by 11:00 hours on the Departure Date. You will be required to pay £10 cash (refundable) at reception for the barrier pass. This will be reimbursed when the key and barrier pass are given back on departure.
If you fail to arrive by midday on the day after the Arrival Date and you do not advise us of your anticipated late arrival we may treat the booking as having been cancelled by you.
- Your obligations
You agree to comply with our regulations reasonably made and you will ensure that they are observed by all members of your party.
You agree to keep and leave the Property and the furnishings, kitchen equipment, crockery, glasses clean and in good condition.
You agree not to cause any damage to the walls, doors or windows or exterior of the Property nor to do anything that may be reasonably considered to cause a nuisance or annoyance to any other occupier of adjoining or neighbouring properties. You will be liable to us for any loss, costs, expenses or claims arising from any damage caused to the property and/or its contents by the deliberate, negligent or careless act of omission by you. If, as a result of such damage, the property or any of its contents need to be repaired or replaced, then you will be responsible for paying the reasonable cost for doing so. You must observe all security procedures advised to you by us or our appointed representative. We reserve the right to charge an extra cleaning charge if the property is left in an unacceptable condition.
You agree to take all necessary steps to safeguard your personal belongings including cars and money. No liability to you is accepted in respect of damage to or loss of such property, except where the damage or loss is caused by our proven negligence. You are strongly advised to arrange your own travel insurance (or check your household insurance) to ensure your belongings are covered.
You agree to ensure that each member of your party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage).
You cannot allow more people to stay in the Property than expressly authorised, nor can you change the makeup of the party during your stay in the Property, nor can you take any pet/animal/bird into the Property or on to the decking. The accommodation is strictly no smoking. If any of these apply, we can refuse to hand over the Property to you, or can require you to leave it. We will treat any of these circumstances as a cancellation of the booking by you.
You agree to allow us or any representative of ours access at any reasonable time during your stay for the purpose of essential repairs or cleaning as agreed.
The property shall be used solely for holiday purposes and you will not sub-let the property or any part of the property or any equipment from the property. You will not remove any equipment, furniture or fittings from the property. You agree that you have no right to remain in the property after the end of the period booked. All persons will vacate the property at the conclusion of the period booked.
You must take all normal precautions against causing any damage or danger to life when using electrical or heating appliances. Any safety equipment such as fire extinguishers, smoke alarms etc must not be interfered with other than for use in emergency situations. Any problems occurring with any equipment must be promptly reported to us or our appointed representative so that remedial action can be taken.
BBQ’s are not allowed on the plastic decking of the caravan. If a disposable BBQ is to be used please refer to the Park wardens.
Every effort has been made to ensure that you have an enjoyable and memorable holiday. If however, you have any cause for complaint it is important that remedial action is taken as soon as possible. It is not
It is essential that you contact us immediately if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless we are promptly notified. Discussion of any criticisms with us whilst you are in residence will usually enable shortcomings to be rectified straightaway. In particular, complaints of a transient nature (for example, regarding preparation or heating of the Property) cannot possibly be investigated unless registered whilst you are in residence.
- Our liability
Our maximum liability for losses you suffer as a result of us acting in breach of these terms and conditions is strictly limited to the cost of the rental paid. This does not include or limit in any way our liability for death or personal injury caused by our proven negligence or for fraud or fraudulent misrepresentation; or for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
The contract between you and us is governed by the law of England and Wales and we both agree that any dispute, matter or other issue which arises between us will be dealt with by the Courts of England and Wales.
The Distance Selling Regulation and Package Holiday Legislation does not apply to the provision of "accommodation only" holidays which are not part of a package holiday and so no right to cancel by you exists once the booking has been confirmed by payment of any deposit/full amount. You are therefore advised to make sure that the accommodation, travel dates, location etc are entirely suitable for your requirements. Inability to travel on the required dates for whatever reason do not in any way eliminate your liability to pay for the accommodation booked.
- Goosewood Holiday Park site rules
“We” means Goosewood Holiday Park.
We have the right to instruct your or your party to leave the Park immediately without compensation or refund where behaviour and conduct has not been complied with or more than the persons stated in the booking contract occupy the accommodation (White Rose GW18)
Only 2 cars are allowed to park by GW18
Transit vans, work or commercial vehicles must be parked in the car park and are by arrangement only.
Motorised scooters may not be used on site unless road legal and covered by a valid certificate of insurance.
The swimming pool is chargeable on a pay as you go basis. Full facilities may not be available early and late season.
All young children must be accompanied to all facilities (including bar and leisure facilities).
Your behaviour should not be excessive, noisy or disruptive, especially at night. Offensive or illegal behaviour will not be tolerated. We may ask you or any member of your party to leave immediately if your conduct is considered by us to be inappropriate, likely to cause harm or impair the comfort or safety of other customers, staff or the general public. No compensation will be given in these circumstances.
You are responsible for the supervision of your party under the age of 21. You must supervise your children and babies at all times. Children under 8 must be accompanied at all times on the Park by an adult.
We operate a challenge 21 policy and only sell alcohol to persons over 18. We reserve the right to request a valid form of nationally approved identification if in doubt.
Fireworks, Pyrotechnics and Chinese Lanterns are prohibited on the Park. You may not bring or use any shotgun, knife, firearm, archery equipment, any illegal substances or similar on the Park under any circumstances.
Fires must not be lit or fire bowls used.
No still, digital or video photography is allowed in the changing area or swimming pool.